Privacy Policy - Hoarder Clearance London

At Hoarder Clearance London, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Identification Information: Name, email address, phone number.
Location Data: Addresses for clearance services.
Payment Information: Credit card details processed securely.
Usage Data: Information on how you use our website and services.

2. How We Use Your Information

Your data is utilized in the following ways:

Service Provision: To perform hoarder clearance services efficiently.
Communication: To respond to inquiries and provide updates.
Improvement of Services: To enhance our offerings based on your feedback.
Marketing: With your consent, to send promotional materials and offers.

3. Data Protection and Security

We prioritize the security of your information through the following measures:

Encryption: All sensitive data is encrypted during transmission and storage.
Access Control: Limited access to personal data by authorized personnel only.
Regular Audits: Conducting periodic security assessments to identify and mitigate risks.

3.1 Data Storage

Your information is stored securely on our servers, which are protected by advanced security protocols to prevent unauthorized access.

3.2 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request the deletion of your personal data under certain conditions.
Restriction of Processing: Request the limitation of how we use your data.
Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
Objection: Object to certain types of data processing.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Essential Cookies: Necessary for the functioning of the website.
Performance Cookies: Help us understand how visitors interact with our site.
Functional Cookies: Remember your preferences and settings.
Marketing Cookies: Used to deliver personalized advertisements.

You can manage your cookie preferences through your browser settings.

6. Third-Party Services

We may engage trusted third-party service providers to assist in delivering our services. These partners are obligated to protect your data and are prohibited from using it for other purposes.

6.1 External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or the content of such sites.

7. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from minors. If we become aware of such data being collected, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure that such transfers adhere to data protection laws and safeguard your information adequately.

10. Legal Basis for Processing

We process your data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data.
Contract: Processing is necessary for a contract you have with us.
Legal Obligation: Compliance with a legal obligation.
Legitimate Interests: For our legitimate business interests, provided they are not overridden by your rights.

11. Transparency and Accountability

We maintain transparency about our data practices and hold ourselves accountable to ensure compliance with applicable data protection laws. Our staff is trained to handle personal data responsibly and ethically.

12. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out through our official communication channels.

13. Consent

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.